Privacy Policy

Last Updated: November 1, 2023

SOL INCINERATOR ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website solincinerator.ca (the "Website") or use our cleaning services, including our pickup and delivery options (collectively, the "Services").

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Website or use our Services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register on our Website
• Place an order for our Services
• Subscribe to our newsletter
• Request a quote
• Contact our customer service
• Participate in surveys or promotions

The personal information we may collect includes:

• Name
• Email address
• Postal address
• Phone number
• Payment information (processed securely through our payment processors)
• Service preferences and history

1.2 Information Automatically Collected

When you visit our Website, we may automatically collect certain information about your device and usage patterns, including:

• IP address
• Browser type
• Operating system
• Referring URLs
• Access times
• Pages viewed
• Links clicked
• Search terms used

1.3 Cookies and Similar Technologies

We use cookies, web beacons, and similar tracking technologies to collect information and personalize your experience. These technologies help us understand how visitors interact with our Website, improve our services, and deliver targeted advertisements.

You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. However, if you disable or refuse cookies, some parts of the Website may be inaccessible or not function properly.

2. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our Services
• Process and fulfill your orders, including pickup and delivery
• Communicate with you about your orders, accounts, or inquiries
• Send you technical notices, updates, security alerts, and support messages
• Send promotional emails and newsletters if you have subscribed
• Respond to your comments, questions, and customer service requests
• Monitor and analyze usage trends and preferences
• Detect, prevent, and address technical issues or fraudulent activities
• Comply with legal obligations

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

3.1 Service Providers

We may share your information with third-party vendors, service providers, and contractors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.

3.2 Business Transfers

If SOL INCINERATOR is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Website of any change in ownership or uses of your personal information.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

3.4 Protection of Rights

We may disclose your information to protect the rights, property, or safety of SOL INCINERATOR, our customers, or others.

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your payment information is processed through secure, PCI-compliant payment processors, and we do not store complete credit card information on our servers.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining how long to retain information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, and the purposes for which we process the information.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: You may request access to the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information in certain circumstances.
• Restriction: You may request that we restrict the processing of your information in certain circumstances.
• Data Portability: You may request a copy of your personal information in a structured, machine-readable format.
• Objection: You may object to our processing of your personal information in certain circumstances.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

6.1 Marketing Communications

You can opt out of receiving promotional emails from us by following the unsubscribe instructions included in each email. Even if you opt out of receiving promotional emails, we may still send you service-related communications.

7. Third-Party Links

Our Website may contain links to third-party websites and services that are not owned or controlled by SOL INCINERATOR. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policies of any websites you visit.

8. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will delete such information from our systems.

9. International Data Transfers

Your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. By using our Services, you consent to the transfer of your information to countries outside of Canada, including the United States, where our servers and service providers may be located.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us